Shipping & Handling

We ships worldwide to nearly every country across the global, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.We also offer free flat rate shipping on all our products to most destinations.

Order Successful 

After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Processing 

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 5 work days. Kindly note a small quantity of orders may still need between 7-10 business days depending on stock availability. 

Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can contact us for further assistance. Our support team will reply you within 24 hours.

Shipping 

Normally We will send cargo by famous air courier company like DHL, FedEx, UPS, TNT. 

If You want delivery by special line with door to door service, we also can offer that.

Delivered 

Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates. 

Tax 

Kindly note that all packages are shipped from China. Our shipping not include your import duty and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.

Contact Us 

If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution. 

Email: info@heatsign.com